We offer both in-house universities for the individual law firm and external programs in which attorneys from around the country may register and attend. In addition, we offer a 2 day immersion course for attorneys, solo practitioners, and general counsels to attend bi-annually and earn 15-20 CLE credits each time.
Advanced Litigation University: Each program differs as to the skill sets focused on, such as deposition, witness prep, jury selection, evaluating a case, dealing with obstreperous counsel, summary judgment, negotiation, communication, service, and/or mediation, and more. We invite you to learn more about this event on our website, and register now.
Client Service University – This immersion course is given in-house to firms and focuses on developing a service minded culture, communication skills, training and assessment.
Courses can be customized, and include:
10 tips for Thinking like a client
ABC’s of Communication etiquette
Asking active questions
Iphone/Skype etiquette
Dealing with Diverse clients
Dealing with Difficult clients
Getting feedback and acting on it
Deflecting not Defending
Super pleasing the client
Client Panels
Service Courses
Simulated client phone calls
Year Round Review: This internal training program shares with firms how to create and implement a service review year-round. Topics include a secret shopper concept program (i.e.: making calls to employees portraying clients, monitoring how they handle the calls, etc.). Other topics include employee incentive programs, mobile apps, reward gift cards, and more.
Business Development University – An internal coaching program which focuses on generating income for the firm: elevator speeches, mocktail parties, client research, choosing the team, working as a team, mock client meetings, etc. [*Marketing Department must be involved].
Courses include:
Adopt and Embrace Technology and Artificial Intelligence
Risk Management and Ethics
Improve Business Generation
Mindfulness Practices to help attitude, focus, and origination
Tips for Legal Writing
Breaking Down the Legalese
Higher Productivity through Time Management
Capturing Time in a Mobile Universe
Billing as a Communication Tool
Alternative Billing Techniques
Collaborative Litigation
Managing Difficult Business Discussions
Creative Out of the Box Thinking in the Legal Field
Communicating with Peers and Subordinates
Diversity Training
Assimilation and Progress
Formal Career Advisor
Networking
Strategic Investment Initiatives
Opportunities for Placement
Intra-Firm Blogs
Daily Tips
Resource Sharing
Cross Selling as an Art
Leadership/the Business Side of Law: Leadership is more than just billing and collecting. Emerging leaders abhor a vacuum and step up even when the shareholders are not watching or aware. They participate, most of the time with enthusiasm, and sometimes with passion. They don’t make a habit of complaining or drowning everyone around them in negativity. They take initiative with a creative flare for the betterment of the Firm. And they share credit readily and help others achieve their professional goals.
Ask any attorney what they think about running a law firm, and they will probably say something about keeping time, billables and collection. Most will not consider leadership and communication skills, malpractice and health insurance, payroll and trust accounts, education and training, liability control, client retention, RFPs, or digital media. Broach those subjects with attorneys, and you may hear comments such as, “We didn’t learn that in law school.”
They would be right, for the most part, because most law firms do not offer such courses. However, leadership skills are not innate in most people and can be learned. This program not only teaches such skills, but helps identify future leaders and teach them about the law business and the operations of the firm, including, but not limited to the following courses:
Management
HR
Accounting
IT
Professional Development
Client Service
Marketing
